About

Our mission

With Softline Ecommerce you get growth of online sales, complex support for your business and opportunities for global expansion. We support direct partnership of our clients and their customers with best in class services, customer focus, compliance and business ethics.

Our History

2014

We launched Ecommerce platform in Eastern Europe, helping our clients with online sales

2016

We launched our solution in Latin America

2019

We started operating in APAC

2020

We’ve localized our solution for 50+ countries

Our Team

Development Team

People are prior to processes, any result is achieved with total team support

  • Efficient product is prior to dozens of documents
  • Client matters and daily communication helps to achieve the precise result
  • All requests are verified by analysts and applied with maximum efficiency
  • SLA of our projects has 99,99% rating
Shopper Support Team

Our Shopper Support team speaks over 15 languages

  • Available online via phone, mail and chat
  • Provides Branded support for enterprise-sized clients

Global Association of Professional Contact Centers with 200 000 + members worldwide

Bronze award
at Contact Center World Contest as the Best Contact Center (2019)
Compliance & Risk Team

We have the team of professionals supporting local compliance and risk management in every country where we operate

Account Team

Our enterprise-sized clients enjoy the support and assistance of a team dedicated to them and their account manager

A professional who is always there to help with all their requests and works hard to boost their sales:

  • Ensures the client’s needs are met as soon as possible
  • Holds weekly, monthly, QBR and yearly meetings with the client
  • Provides advanced analytics to find new ways to grow
  • Keeps the client updated on every important development in their regions of sales
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